Terms of use

1. Who we are and what these terms cover

These terms are an agreement between you and ByteMantle, Romania (“ByteMantle”, “we”). They cover the ByteMantle browser extension (the “Extension”), ByteMantle accounts, the free trial, paid plans and the ByteMantle console (together, the “Service”). If you accept them for an organization, you confirm that you may bind it; “you” then means the organization.

2. The Service

• Free: the Extension with its core protection, with or without connecting it to our console. No account is needed.
• Account and trial: an account (e-mail address and password) connects your browsers and lets you start a free trial once. The trial includes the protections and console features described on the Plans page for 14 days, then the browsers return to Free by themselves.
• Paid plans (Pro, Business, Enterprise): agreed with us individually, by offer and acceptance, until online payment opens. The offer states the plan, number of browsers, period and price; these terms apply to it.

We keep improving the Service. We may change or remove features, but not in a way that substantially reduces a paid plan during its period without your agreement.

3. Your account

• Give a real e-mail address you control and keep your password secret. You are responsible for what happens under your account. Tell us at once about unauthorised use.
• One free trial per person or organization. Creating accounts to obtain further trials, or automating sign-ups, is not allowed.
• You must be at least 16 years old to create an account.

4. Acceptable use

Do not use the Service to break the law or anyone’s rights; to attack, probe or overload the Service or other systems (except with our written permission, see our disclosure policy); to reverse engineer it beyond what the law allows; to resell or sublicense it without an agreement with us; or to monitor people without the information and legal basis the law requires. Organizations must inform the people whose browsers they protect.

5. Your data

You keep all rights in your data. We use it only to provide and secure the Service, as described in the Privacy policy. For organizations, our Data Processing Agreement is part of these terms. We may use aggregated, non-personal information about threats (for example that a domain hosts a phishing page) to protect all users.

6. Licence

We grant you a non-exclusive, non-transferable right to use the Extension and the Service for your own or your organization’s protection, during the plan you use. The Service, the detection rules and the software remain ours or our licensors’.

7. Security software: what it can and cannot do

The Service reduces risk; no security product can stop every attack. It works alongside, not instead of, your other measures (updates, backups, endpoint protection, training). A detection may occasionally block something harmless; you can allow a trusted site in the Extension or, in an organization, through its policy.

8. Availability and support

We aim for the console to be available at all times but do not guarantee uninterrupted service for Free and trial use. The Extension keeps protecting when the console is unreachable. Service levels and support for paid plans are those stated in the offer. Write to info@bytemantle.com for help.

9. Fees

Paid plans are invoiced as agreed in the offer. If an invoice remains unpaid after a reminder, we may suspend the paid features; basic protection continues. Prices do not change during a paid period.

10. Ending the Service

• You can stop at any time: uninstall the Extension, disconnect it, or delete your account from the account page.
• We may suspend or close an account that seriously or repeatedly breaks these terms, after a warning where reasonable. A paid plan we end without such a reason is refunded for the unused period.
• After an organization’s service ends, its data is deleted as set out in the DPA.

11. Liability

The Free version and the trial are provided “as is”, to the extent the law allows. For paid plans our total liability in any 12 months is limited to the amount you paid us in that period. We are not liable for indirect or consequential loss, lost profits or lost data that could have been avoided by reasonable backups. These limits do not apply to liability that cannot be limited by law, such as for intent or gross negligence, or for death or personal injury. If you use the Service as a consumer, your statutory rights are not affected.

12. Changes to these terms

We may update these terms. We announce material changes on this website and, to account holders, by e-mail at least 30 days before they apply. If you do not agree, you can stop using the Service before then; a paid plan can be ended with a refund for the unused period.

13. Law and disputes

These terms are governed by the law of Romania. Disputes are settled by the competent courts of Romania, without prejudice to the mandatory rights of consumers in their country of residence. Consumers can also use the EU Online Dispute Resolution platform and the Romanian ANPC.

14. Contact

ByteMantle · info@bytemantle.com · privacy: dpo@bytemantle.com